FAQ

You have questions. We have answers.

Our hours are Monday-Friday 8:30am-5:00PM.

If you need to reach us outside of those hours, please click here.

The answer is simply quality and attentive service coupled with high-quality equipment Our mission is to treat every single customer with great care and concern. No matter how big or small your needs may be, we will make sure that YOU are 100% satisfied.

Yes, you can as long as we can program your current system or if your current company does not have “lock out” codes built into your control panel that prevents us from being able to program the system. If we are unable to program, we can provide you with a very affordable upgrade that usually only requires a new control panel and keypad(s)* (*in some cases, we will not be able to use any of your existing equipment depending on age of the equipment or other factors).

No. We offer a cellular service in lieu of a typical landline, or it can be used as a backup feature for those who do have landlines. The monthly monitoring rate for our cellular service is still only a low price of $25/month.

Yes, we also specialize in surveillance equipment, central vacuum systems, stereo speakers/surround sound, structure wiring of new construction, and WiFi networks.

Yes, both of the central stations we use are located in North Carolina; one is in Clemmons and the other near Statesville.

Yes, our company offers the latest in wireless technology at affordable prices.

We customize each customer’s system based on their needs.  At the time of installation, only the cost of the system is charged. This cost includes the equipment and the labor to install. We do not charge an “activation” fee or any of the other “fees” some of our competitors advertise. The system is yours and will never be taken out even if you cancel your monitoring.

No, monitoring is billed on a quarterly basis and can be paid with cash or check if preferred.

No credit is required.

Standard monitoring is $15/month; cellular backup monitoring is $29/month; two-way voice response monitoring is $29/month; and life alert monitoring is $30/month. Monitoring is currently billed on a quarterly basis.

There is no catch! Every single customer, business or individual, will NEVER be asked to sign a contract for security monitoring.