FAQ2021-10-25T20:07:38+00:00

FAQ

You have questions. We have answers.

What are your hours of operation?2017-03-04T20:18:16+00:00

Our hours are Monday-Friday 8:30am-5:00PM.

If you need to reach us outside of those hours, please click here.

There are so many companies offering security. Why is your company better?2017-03-04T20:11:09+00:00

The answer is simply quality and attentive service coupled with high-quality equipment Our mission is to treat every single customer with great care and concern. No matter how big or small your needs may be, we will make sure that YOU are 100% satisfied.

I already have a security system but I’m unhappy with my current company. Can I switch my monitoring over to your company using my same equipment?2017-03-04T20:16:40+00:00

Yes, you can as long as we can program your current system or if your current company does not have “lock out” codes built into your control panel that prevents us from being able to program the system. If we are unable to program, we can provide you with a very affordable upgrade that usually only requires a new control panel and keypad(s)* (*in some cases, we will not be able to use any of your existing equipment depending on age of the equipment or other factors).

Do you offer services other than security?2021-10-25T20:49:56+00:00

Yes, we also specialize in surveillance equipment, doorbell cameras, stereo speakers/surround sound, structure wiring of new construction, and WiFi networks.

Is your monitoring/central station located in North Carolina?2017-03-04T20:12:48+00:00

Yes, both of the central stations we use are located in North Carolina; one is in Clemmons and the other near Statesville.

Can you install a security system even if our home was not pre-wired for security?2017-03-04T20:13:04+00:00

Yes, our company offers the latest in wireless technology at affordable prices.

If you do not require contracts, how does your business operate?2017-03-04T20:13:15+00:00

We customize each customer’s system based on their needs.  At the time of installation, only the cost of the system is charged. This cost includes the equipment and the labor to install. We do not charge an “activation” fee or any of the other “fees” some of our competitors advertise. The system is yours and will never be taken out even if you cancel your monitoring.

Do I have to have a credit card in order to obtain monitoring service?2017-03-04T20:13:22+00:00

No, monitoring is billed on a quarterly basis and can be paid with cash or check if preferred.

Do I have to have a credit check performed in order to obtain your service?2017-03-04T20:13:31+00:00

No credit is required.

How much is your monitoring service?2021-10-19T19:07:13+00:00

Our standard monitoring rate is $29 per month which includes the wireless cellular communicator. This also includes the remote smart APP at no extra cost. Monitoring is currently billed on a quarterly basis.

Your company advertises, “No Contracts.” What’s the catch?2017-03-04T20:13:43+00:00

There is no catch! Every single customer, business or individual, will NEVER be asked to sign a contract for security monitoring.

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